Kona Palisades Hotels, Kailua-Kona

"I recently stayed at the Royal Kona Resort in Kona, Hawaii. The location and amenities definitely deserve a 5-star rating. The oceanfront views are absolutely beautiful, the saltwater lagoon and pool area are great, and the property has that classic Hawaiian resort feel. Being able to walk right into town for restaurants and shops is also a huge plus. Unfortunately, the cleanliness and service did not match the amazing setting. Our room and some of the common areas didn’t seem as clean or well maintained as expected, which took away from the experience. In addition, several interactions with staff felt unfriendly and unwelcoming. Overall, the Royal Kona has incredible potential because of its location and amenities, but improvements in housekeeping and customer service would make a big difference in the overall guest experience."

"Our stay was not at all as described. We thought we were getting an ocean view with laundry. Instead we had to cross a road for both a view and laundry. Will not return or recommend."

"Clean room and nice pool "

"Clean rooms, wonderful pool, excellent drinks, beautiful beach, and walking distance, restaurants, grocery stores coffee stands, overall perfect location"

"The rooms were very spacious and the beds very comfortable.Kitchen well equipped and location very good with restaurants and shopping in walking distance. The villas furniture was looking slightly dated but was clean.overall I would recommend it"

"Definitely the place to go if you are looking for relaxation and pampering, suitable for all families with small children. "

"Compared to other facilities, not necessarily in Hawaii, this place is overrated for the price of $800 per night."

"Loved everything about our stay "

"We had a mountain view "